Frequently Asked Questions

What should I wear?
Wear the same gear you would if you were going skiing/snowboarding. Snow jacket & pants, warm waterproof gloves, goggles and winter snow boots are recommended. We also require everyone to wear a DOT approved full face snowmobile helmet, so no need to bring your ski helmet. If you don’t have the proper attire, or are missing any pieces we will supply you head to toe with whatever you may need.
Where do we meet?
Our main meeting location is the Blackcomb Snowmobiles office on the lobby level of the Hilton Resort in the heart of Whistler Village. If requested, pickups also available at Fairmont Chateau Whistler, Four Seasons Resort, Legends Creekside, & Nita Lake Lodge Creekside. Please meet us at least 15 minutes prior to your tour time at the meeting location specified on your confirmation (unless in creekside). For Nita Lake Lodge and Legends Creekside our shuttle departs the village and then will pick up from those hotels along the way, so be there no later than the exact tour time specified.
What is included?
Included with your guided snowmobile tour is transportation to our base facility from Whistler Village, any winter gear you may need to borrow (jacket, pants, snow boots, gloves, goggles, full face helmet), snowmobile, fuel, and a quick stop for hot apple cider & snack at our backcountry cabin. Our 3-4 hour tours also include a BBQ smokie along with your hot cider and snack.
What if I need to make changes or cancel my booking?
We require a minimum of 24 hours notice to cancel or make any changes to bookings. Cancellations or changes made within 24 hours of tour departure are subject to full price of booking. Groups of 10+ require at least 72 hours of notice for any cancellations or changes. Cancellations to group bookings without 72 hours notice will be non-refundable. Blackcomb Snowmobiles Ltd. reserves the right to cancel or modify tours due to inclement weather, unforeseeable hazards, insufficient bookings or events beyond our control. Full refunds will be made or alternate dates will be offered in these unlikely events.
How old do you need to be to drive a snowmobile?
All drivers must be at least 16 years old with a valid drivers license from their home country, and going on tour with someone over the age of 19. Unfortunately no learners permits.
What does the collision coverage include?
Our mandatory collision coverage of $20 per driver includes accidental minor damage to snowmobiles on our 2 hour tours. Groups, extreme tours, and machine upgrades are subject to an open credit card for damage deposit instead of collision coverage.
What if I have prior health issues?
Adventure sport activities, such as snowmobiling, are not recommended for individuals who suffer back or neck pain, heart or respiratory distress. Consult your physician prior to participation.
Can pregnant women participate?
Safety regulations require that Blackcomb Snowmobile Ltd. does not permit pregnant women to ride on any of our snowmobile tours, as a driver or even passenger. All mothers-to-be are welcome on our snowcat dinner tours.
What is the max weight for each snowmobile?
The ideal weight for a smooth ride on our machines is less than 170kg (350 lbs). Please keep this in mind when organizing double riders.